Refund Policy

At Pizza Inn, customer satisfaction is our top priority. We are committed to providing you with the freshest, highest-quality food and the best dining experience possible. This Refund Policy outlines your rights and our obligations regarding refunds, cancellations, exchanges, and disputes. Please read this policy carefully before placing an order.

By placing an order through our website innpizza-eat.rest or through any affiliated ordering platform, you agree to the terms of this Refund Policy. This policy is governed by applicable United States consumer protection laws, including the Federal Trade Commission (FTC) Act and applicable state regulations.

1. Our Commitment to Quality

Pizza Inn takes great pride in preparing every order with care, using fresh ingredients and following strict food safety standards. We understand that occasionally an order may not meet your expectations, and we are here to make it right. Our refund and resolution process is designed to be straightforward, fair, and customer-friendly.

If you are not satisfied with your order for any valid reason outlined in this policy, we encourage you to contact us promptly so we can resolve your concern as quickly as possible.

2. Eligibility Conditions for Refunds

You may be eligible for a full or partial refund if one or more of the following conditions apply to your order:

• Incorrect Order: You received items that are different from what you ordered (wrong toppings, wrong size, wrong item).
• Missing Items: One or more items from your order were not included in your delivery or pickup.
• Food Quality Issues: The food was undercooked, spoiled, or otherwise not prepared to an acceptable standard at the time of delivery or pickup.
• Allergen Concerns: An item contained an ingredient that was specifically excluded from the order due to an allergy or dietary restriction, which was clearly communicated at the time of ordering.
• Significant Delay: Your order arrived significantly later than the estimated delivery time, to such a degree that the food quality was compromised.
• Damaged Food: Your order arrived in a condition that makes it unfit for consumption (e.g., completely spilled, severely damaged packaging).
• Duplicate Charge: You were charged more than once for the same order due to a technical or billing error.
• Order Not Delivered: Your order was confirmed but never arrived and was not made available for pickup.

Refund requests that do not meet the above criteria may be assessed on a case-by-case basis at the sole discretion of Pizza Inn management.

3. Timeframes for Refund Requests

To ensure a fair and efficient resolution process, refund requests must be submitted within the following timeframes:

Requests submitted outside of these timeframes may not be eligible for a refund. We strongly encourage you to inspect your order immediately upon receipt and report any issues without delay.

4. Non-Refundable Items and Situations

The following items and circumstances are generally not eligible for a refund:

• Orders where the customer changed their mind after the order was prepared or is in transit.
• Customized or special-request items that were prepared exactly as specified by the customer.
• Orders that have been substantially consumed (more than 50% eaten) before the complaint is made, unless a health or safety issue is involved.
• Delivery fees, service fees, or tips, which are non-refundable under all circumstances.
• Promotional items, free add-ons, or complimentary products provided at no charge.
• Orders where the customer provided an incorrect delivery address and the food was delivered to the provided address.
• Minor cosmetic imperfections (e.g., pizza not cut perfectly, slight variation in topping distribution) that do not affect the quality or safety of the food.
• Delays caused by third-party delivery services, traffic, or circumstances beyond our control (such as severe weather conditions).
• Gift cards and vouchers are non-refundable once issued.

5. How to Request a Refund — Step-by-Step

Follow these steps to submit a refund request:

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes for the refund to appear in your account depends on your payment method:

Please note that while we process refunds on our end promptly, the actual posting of the funds to your account is subject to your bank or financial institution's processing timelines, which are beyond our control. If you have not received your refund within the stated timeframe, please first check with your bank before contacting us.

7. Partial Refunds

In some cases, a partial refund may be issued rather than a full refund. Partial refunds are appropriate in the following circumstances:

• Only some items in a multi-item order were incorrect, missing, or unsatisfactory — a refund will be issued only for the affected items.
• The food was largely acceptable but one component (e.g., a side dish or beverage) was missing or incorrect.
• A significant portion of the order was consumed before the issue was reported, suggesting the food was partially acceptable.
• A delivery delay occurred but only partially compromised the food quality.
• Any other situation where it is reasonable and fair to compensate for only a portion of the order.

The amount of any partial refund will be calculated based on the price of the affected items or a proportional assessment of the overall order value and the nature of the complaint.

8. Exchange Policy

In lieu of a refund, Pizza Inn may offer to replace or re-prepare an order or specific items in the following situations:

• You received the wrong pizza, wrong size, or wrong topping combination.
• An item was significantly undercooked or incorrectly prepared.
• A missing item can be prepared and delivered or made available for pickup within a reasonable time.

To request a replacement, contact us as soon as possible after receiving your order using the contact information provided below. Replacements are subject to availability and our team's assessment of the issue. We reserve the right to offer a refund instead of a replacement where fulfilling a replacement is not operationally feasible.

Please note that replacements are offered at no additional charge when the original issue was caused by an error on our part. If you prefer a different item as a replacement, a price difference may apply.

9. Cancellation Policy

We understand that plans can change, and we will do our best to accommodate cancellation requests. However, because our food is prepared fresh and quickly after an order is placed, cancellations are time-sensitive.

9.1 Online and Phone Orders

• Cancellation within 5 minutes of placing the order: Full refund issued, provided the order has not yet entered preparation.
• Cancellation after 5 minutes but before preparation begins: Full refund may be issued at our discretion.
• Cancellation after preparation has begun: No refund will be issued, as ingredients and labor have already been committed to your order.
• Cancellation after dispatch (delivery orders): No refund will be issued once your order has been dispatched for delivery.

9.2 How to Cancel

To cancel an order, contact us immediately via email at [email protected] or through our website at innpizza-eat.rest. Please include your order confirmation number in your cancellation request to help us locate and process your order quickly.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, Pizza Inn has a structured dispute resolution process to ensure every concern is heard and addressed fairly.

10.1 Internal Escalation

If your initial refund request is denied or you believe the resolution offered does not adequately address your concern, you may request an escalation to a senior manager. To escalate, contact us at [email protected] with the subject line "Refund Dispute Escalation" and include your original complaint reference number. A senior representative will review your case within 3–5 business days and respond with a final determination.

10.2 Chargeback Rights

Under U.S. consumer protection regulations and the FTC Act, you have the right to dispute a charge with your credit card issuer or bank if you believe a transaction was unauthorized or if a merchant fails to deliver goods or services as promised. We encourage you to attempt resolution directly with Pizza Inn before initiating a chargeback, as this often results in a faster resolution. However, we fully respect your right to exercise this option.

10.3 Third-Party Mediation

In the event that a dispute cannot be resolved through internal channels, both parties agree to seek resolution through a neutral third-party mediator before pursuing litigation. Mediation shall be conducted in accordance with the rules of a recognized U.S. mediation body agreed upon by both parties.

10.4 Governing Law

This Refund Policy and any disputes arising from it shall be governed by the laws of the United States and the applicable laws of the state in which the transaction occurred. Customers in California have additional rights under the California Consumer Privacy Act (CCPA/CPRA) and California consumer protection statutes.

11. Fraudulent Claims

Pizza Inn takes the integrity of our refund process seriously. We reserve the right to deny refund requests that we reasonably believe to be fraudulent, exaggerated, or submitted in bad faith. Repeated or suspicious refund requests from the same customer may result in a review of the account and, in serious cases, restriction of future ordering privileges.

We use order history, delivery confirmation data, and other available information to assess refund requests. Submitting a false or misleading refund claim may be considered fraud under applicable U.S. law.

12. Policy Updates

Pizza Inn reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website at innpizza-eat.rest with the updated effective date. Your continued use of our services after any changes to this policy constitutes your acceptance of the revised terms. We encourage you to review this policy periodically.

13. Contact Information for Refund Requests

For all refund requests, cancellations, exchanges, or disputes, please contact our customer support team using the information below. We are committed to responding to all inquiries promptly and professionally.

This Refund Policy was last reviewed and updated on June 12, 2026. Pizza Inn is committed to providing transparent, fair, and customer-first service. Thank you for choosing Pizza Inn.